These terms and conditions apply Snettisham Meadows, Camping & Glamping.
In these terms and conditions:
“Accommodation” means a tent and / or campervan and / or motorhome and / or shepherd huts.
“Site” means a camping and / or glamping site.
“you” or “your” means the person named in the booking confirmation.
“we”, “us”, or “our” means the Park Farm Tourism Limited (Company Number 14521166) of Park Farm House, Snettisham, King’s Lynn, Norfolk, PE31 7NQ.
1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
1.3. All bookings are formally confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the Accommodation you have booked, the dates of your booking, the number of guests and the total amount paid for your booking. We will issue you with your booking confirmation by email or, if requested, by post.
1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.5. Children under the age of 18 must be accompanied by an adult.
1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
2. Paying for your Accommodation
2.1 You must pay us the total amount payable for your booking at the time of booking.
2.2 We will only accept payment by cheque where the cheque is drawn from a bank based in the United Kingdom; this is due to the additional costs and processing time for cheques outside this area.
2.3 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined, nor can they be used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended:
2.4 Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended prior to your booking being confirmed, we will email you to notify you the offer is no longer available and cancel your booking.
2.5 In the case where a balance remains unpaid 1 week prior to the holiday, we’ll remind you by email, post or telephone. If you fail to make the relevant payment within 5 days of the due date, we’ll assume you want to cancel your booking. If this happens, your booking will immediately be cancelled, and the cancellation charges set out in Section 4.3 (“If you want to cancel your booking”) will apply.
3. Pricing for our Accommodation
3.1. We regularly review and amend the prices we charge for our Accommodation. Most up to date pricing shall be shown on our website. We will confirm the price of your Accommodation at the time you make your booking and in your booking confirmation.
3.2. All prices given by telephone, on our website or in any leaflets relating to the Site include VAT. If the VAT rates change, we reserve the right to change our prices accordingly. VAT invoices can be provided on request.
3.3 All prices given on our website or on the phone are for the Accommodation only. There are additional charges for items including (but not limited to) additional guests, parking, electric hook-ups and dogs. Details of additional charges can be found on the booking page.
3.4 We reserve the right to remove any incorrectly applied discounts.
4. If you want to cancel your booking
4.1. Your contract with us is a contract for the provision of leisure Accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by email ([email protected]) as soon as possible quoting your booking reference and, in any event, 2 days prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your telephone call, email or written notification, and will be subject to the cancellation charges as set out in Section 4.3 below.
4.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out in the table below:
No. of days prior to booking start date Cancellation charge
More than 7 days administration fee of £15
Less than 7 days or after the booking start date 100% of the total booking charge
4.4. If you terminate your booking after the booking start date, we will not issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out comprehensive holiday insurance to compensate you in these circumstances.
5. If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must contact us by telephone, email or in writing quoting your booking reference as soon as possible. This includes details such as the number of pitches, the number of guests, or additional services for your Accommodation.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Any reduction in the number of nights will be treated as a partial cancellation and cancellation charges calculated in accordance with clause 4.3 may apply.
5.3. If we do change your booking, we hold the right to charge an administration fee of £5 to cover the costs we incur in making the change to your booking. You must also pay us any additional Accommodation costs due as a result of the change – we will confirm the amount of any additional Accommodation costs due at the time we change your booking. If your Accommodation costs are lower as a result of the change, we’ll refund you the difference at the time we change your booking, after deducting the administration fee referred to above and, if applicable, any cancellation charges.
6. If we need to change or cancel your booking
6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
6.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the Accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other severe weather event.
6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1, we will do our best to offer you a suitable alternative booking. If we’re not able to offer you a suitable alternative, or if you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation, and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
6.4. If we do need to change or cancel your booking in line with 6.1.2 because it becomes impossible to deliver the booking due unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered.
6.5. We strongly recommend that you obtain appropriate and comprehensive travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7. Special requests
7.1. Special requests must be requested at the time of booking and no later than 7 days prior to travel. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8. Group bookings and special events
8.1. Group bookings can only be accepted from organised groups. For information about our group bookings please give us a ring. No more than 4 pitches can be booked together for groups. The site is not suitable for stag, hen or birthday parties.
8.2. If you want to use the Site for such a purpose, you must contact [email protected] prior to booking and obtain our prior agreement to any such use.
8.3. Please note that if you fail to comply with our rules on group bookings as set out in this Section 8 we may need to exercise our rights under Section 14 (“Our right to evict”).
9. Visitor standards and behaviour
Rules are available on the section of our website relating to the Site and are provided with your booking confirmation. Please ensure that you and your party read the Rules carefully prior to booking and again on arrival. These are provided in detail here.
You, together with all members of your party, are required to comply with the following:
9.1 We reserve the right of admission. We only accept responsible guests that are considerate to fellow campers/guests and be respectful of the environment.
9.2 All children must be closely supervised by an adult due to moving farm machinery and livestock nearby.
9.3 If you bring a dog, this remains your responsibility at all times, must be on a lead and not left unattended. Dogs are limited to a maximum of two per party and will incur an additional charge, they must be exercised away from the main camping areas. You are responsible for any mess, which should be cleared up and disposed of immediately. You will be asked to put your dog on a lead if it is seen roaming free around the camping area or any other area on the farm.
9.4 There must be no loud or disrupting noise after 22:00 before 07:00.
9.5 All wood must be purchased from us due our clean air policy.
9.6 Leave your accommodation as you found it, ie: no litter or damage. You will be liable for any damages or excess cleaning caused to any of our property and will be charged. You will be notified via email of the charges and a breakdown and your payment card will be back charged to this amount.
9.7 Music players/radios must be kept to a reasonable volume and then switched off by 22:00. We ask where possible that people use headphones.
9.8 No fireworks, drones, chinese lanterns, guns or weapons.
9.9 No hen/stag parties or weddings.
9.10 Drunk, disorderly or abusive behaviour will not be tolerated towards us or other guests. We reserve the right to ask you to leave immediately, no refund, should this occur.
9.11 We cannot accept responsibility for your possessions or any personal injury of any kind sustained while on Our land, subject to Section 15 – Liability. You must not stray into fields or buildings around the farm. This is for your own personal safety.
9.12 No pitches are reserved and all are allocated on a first come, first serve basis. A spacing of 6m must be left between tents. If you pitch incorrectly, you may be asked to move your tent/campervan.
9.13 No open fires are allowed. BBQs are permitted if raised off the ground to protect the grass and fire pits are available to hire from us. BBQs must not be used on the decking areas.
9.14 You are liable at all times for any fires, BBQs and other activities undertaken around the site. We do not allow open fire of any sort inside your tent/unit/awning due to the high risk of carbon monoxide poisoning.
9.15 Whilst on our land, you and any members of your party must not enter any buildings apart for the toilet/shower block, or climb over any walls, fences or barriers. You and your party will be liable for any damage caused.
9.16 Any accidents on Our land must be reported to a member of staff so we can log them in our Accident Book.
9.17 Check in is not before 13:00, you may be liable to a fee of £10 if you arrive before this time or you may be asked to leave and come back at 13:00. You must vacate your pitch by 11:00 on your departure day promptly, unless a late check out has been granted by prior agreement, please ask the site management. 10:00 for glamping.
9.18 You must keep to the 5mph speed limit on our farm and site for your own and others safety.
9.19 You must take large items of rubbish away with you i.e. broken, tents, cardboard, chairs etc. Only general food waste and packaging is to be disposed of in our bins. You may be liable to a £40 charge if we end up having to dispose of bulky items.
9.20 We do not offer any sort of storage facility for tents. If you do leave your property on our site, we will make reasonable attempts to contact you and after 21 days it will be sold and we will take the value of storage costs from the sale.
9.21 You must leave a gap of 6m between all units. This is a legal requirement. You may be asked to move your tent/unit if pitched too close to another. 3m is acceptable for groups.
9.22 No Day Guests unless by prior arrangement. Please notify us in advance.
9.23 If you plan on arriving back on site after 22:00, you must park your vehicle opposite the reception as to not disturb other guests on site.
9.24 We have maximum numbers of people we allow in each facility due to fire safety regulations. For the shepherds hut this is 2 people. You will be asked to leave if these guidelines are not adhered to. 1 car is included with each accomodation booked, extra cars will be asked to park in late parking and are chargable per stay.
9.25 We reserve the right to back charge your payment method for any damages or disturbance to other guests on site. This will be a minimum of £50. Any damages should be discussed with us and we will come to an appropriate charge. Excess cleaning will also be billed at a minimum of £50 and then subsequently charged at £15 per hour there after or to the value of the damaged item, should you leave any accomodation in an unsatisfactory state. You will be notified by email on the one given when you booked.
9.26 Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns on site. You must not smoke around the farm yard or near any of the livestock areas as the farm is a work place.
9.27 We reserve the right to suspend the use of charcoal bbqs (including disposable) and firepits without notice in cases of extreme hot/dry weather. Always plan an alternative to bbq in prolonged spells of hot weather, as it is highly likely that we will place a fire ban on site to protect our guests and the surrounding woodland/farmland.
9.28 No paddling pools, swimming pools, slides, hot tubs (unless booked with our accomodation), water balloons are allowed on any part of the site.
9.29 You must also ensure that you and your party familiarise yourselves with the layout of the Site and the fire safety arrangements.
9.30 You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent, in line with Section 8.
9.31. You must not charge an electric vehicle from the Accommodation.
9.32. Please note that if you do not comply with the standards and behaviours set out in this Section 9 we may need to exercise our rights under Section 14 (“Our right to evict”).
10. Maximum occupancy for your Accommodation
10.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the maximum occupancy limits set out on our website and in the Site Specific Rules. For the purposes of occupancy limits a child over the age of 3 is considered an occupant.
10.2. We set maximum occupancy limits in line with the facilities, space and equipment available and to comply with applicable health and safety, insurance and regulatory requirements. As such, we reserve the right to require you to leave the Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 10.
11. Damage to the Accommodation or its contents
11.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately. If you do not notify us we will assume that you caused the relevant damage or loss.
11.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you. We recommend that you have comprehensive insurance in place to cover this.
12. If you have a problem or complaint
12.1. We take care to ensure that our Accommodation and facilities are of a high standard. However, if you have any problems with your Accommodation or the Site, please contact the Site staff immediately and give us the opportunity to resolve it.
12.2. If you have a complaint, or your problem hasn’t been resolved to your satisfaction please write to Head of Complaints, Snettisham Meadows, Park Farm, Snettisham, King’s Lynn, Norfolk, PE31 7NG.
12.3 In considering any complaint, we’ll take into account whether we have been given the opportunity to investigate it and put matters right as detailed in section 12.1.
12.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
13. Our rights of access
13.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate an incident you have raised, or to perform certain routine property checks. If this happens, we’ll do our best to let you know in advance of the date and time that we will need access.
13.2. If we do need to access your Accommodation for any reason, we’ll always try to do so at reasonably convenient times (other than in the event of an emergency).
14. Our right to evict
14.1. We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if:
14.1.1. we consider that you or your party have committed a serious breach of these terms and conditions;
14.1.2. we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
14.1.3. any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party;
14.1.4. you or your party cause an unreasonable amount of damage to the property or its contents; or
14.1.5. you exceed the maximum occupancy limit for your Accommodation.
15. Our liability to you
15.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
15.1.1. Nothing in these terms and conditions is intended to limit our liability for:
15.1.2. death or personal injury caused by our negligence;
15.1.3. fraud or fraudulent misrepresentation on our part; or
15.1.4. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015.
15.2. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 040506.
16. Events beyond our control
16.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
16.2. An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
17. Some practical information for your stay
17.1. Your check-in and departure times will be set out in your booking confirmation. If you do not leave the Accommodation or pitch by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.
17.2. If you believe you have left any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our admin costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you (subject to the terms of this clause 17.2). If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs. Where possible, we’ll hold all lost property for 28 days, after which it will be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail for further information please see our FAQs.
17.3. The site is in a rural area and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.
17.4. Sheep, horses, deer and other wildlife may be present at the Sites. We request that wildlife and other animals are not interfered. Any disturbance caused by wildlife should be reported to us immediately and reasonable steps will then be taken to assist. Please remember that bats are a protected species, and it is illegal to interfere with them or their habitat.
17.5 Cars parked at the Site are done so at the Owner’s risk.
18. Entire Agreement
18.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
18.2. No one other than a party to this contract shall have any right to enforce any of its terms.
19. Data Protection
19.1. We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve your future experience.
For more information about how we are processing your personal data, please see our Privacy Policy on our website.
19.2. If you wish to change the way we communicate with you at any time, you can email or write to the address given on the website.
19.3 In line with Immigration (Hotel Records) Order 1972, we reserve the right to capture details of non UK nationals which can be passed on to the UK Border Agency upon request. It is your responsibility to ensure you and your guests have the relevant travel documents required for the country you are visiting and the duration of your stay.
20. Governing Law
20.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
